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Chromira ProLab Troubleshooting
Sorter won’t move
The Sorter never moves when it should be sorting your prints.
Check the following:
- You have the Elevator (Sorter check-box is checked) enabled in the Preferences
screen in the Chromira Lab application software.
- Sorter drive motor communication.
o Run self test of sorter motor in Diagnostics window. Sorter shelf should
move through referencing procedure.
Please see the Elevator item in the Self-Tests section of this Guide
for more information.
Cutter calibration images not printing
Nothing happens when you select a Cutter Calibration Print from the Calibration Print
drop-down menu.
Check the following:
- 30” paper not currently loaded.
o Cutter calibration requires 30” paper.
- Calibration image files missing.
o Check C:\Chromira Lab\Chromira Test Images folder.
o If this folder is missing files, or absent altogether, the Self-Tests should
flag this as a warning.
Re-install the application.
Head too hot (over 65 degrees C)
An error appears that the Imaging Head
is too hot.
Check the following:
- Fan on top of Imaging Head
assembly is running.
o If not, check that it is
plugged in (small white
connector on top of Head
assembly.
o If the Fan is plugged in,
and the Imaging Head
does not show an “Unable
to Connect” error in Diagnostics, the fan is likely defective.
Replace the Fan
ProLab Troubleshooting Guide
Copyright 2010
Page 69 of 75