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Di850 Solution ID Abnormal noise or odor TAUS0701528EN* Solution Usage Description Abnormal noise, toner spill or F23 code. Solution CAUSE: The conveyance idler shaftfor recycle toner conveyancefalls off. When thee-clip which fixes the shaft cannot rotate with the shaft, the e-clip gradually scrapes the surrounding shaft surface. The e-clip is detached and the shaft falls off. I f this occurs, toner cannot be output from cleaner and abnormal noise is generated. Since waste toner cannot be collected, excessive loadon thedrum drive system may occur causing the F23 indication. SOLUTION: Nip spacer/B (p/n 56AA1770) wasinstalledbetween the bearing and the spacer to decrease sliding resistance of the e-clip. By doing so, the e-clip rotates with the shaft. Notes : 1.Replace the e-clip with a new one. 2. If the e-clipgroove in the conveyance idler shaft is badly worn, replace the shaft as well (p/n 55VA5703). 3. Refer to attached file for the procedure. Replacement time: approx. 10to 15 minutes. 4. To view a PDF, Adobe Reader® must be installed. Adobe Reader® can be downloaded for free from the Adobe® web site at: http://www.adobe.com/products/acrobat/readstep2.html 5. Thecountermeasure has not been applied to the following bizhub PRO 920 machines. SERIAL NUMBERS 57GA00001 - 57GA00069 57GB00001 - 57GB00049 57GE00001 - 57GE00738 57GF00001 - 57GF00449 57GL00001 - 57GL00013 57GN00001 - 57GN00012 57HE00001- 57HE00141 Copyright 2009, Konica Minolta Business Solutions U.S.A., Inc. June 2009 2