Download Mobile Android App User Guide

Mobile Android App User Guide
Note:
Your screens might look somewhat different from the examples in this document, but the
basic elements are the same.
Enter the same username and password you use to access the web portal from your computer.
Note:
Your username and password are case-sensitive. Caps lock is off by default. After your first
sign in, your Android device remembers your username. If you forget your password, use a
web browser to access the web portal, and click Forgot your username or password? on the
Sign In screen.
You have the option to select the Keep me signed in check box. This will keep your session active for an
extended period of time, until you either manually sign out or the indicated number of hours has
elapsed.
When you are done, tap Sign In. The launching screen displays a progress bar while your Android device
connects to the server. The Security screen appears. (See "Security" on page 5 for more information.)
Failed Sign-In Attempts
If you attempt to sign in unsuccessfully several times in a row, the app blocks you from signing in for a
period of time. Even a valid username and password combination fails at that point. This is a security
measure designed to deter unauthorized users from guessing your username and password.
If your account is locked due to too many failed sign in attempts, you will need to wait 15-30 minutes
before trying again.
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