Download Student Support Branch (SSB) HELP IT Application

Notes
1. You must obtain a signed User Security Declaration Form before you create any user in IAM (see
attachment C).
2. IAM does not send out an email confirmation when you create credentials for a new user. It is your
responsibility to notify the person of their new Logon ID and Password and provide them with the URL
links to IAM and HITS. You must also advise the new user that they must change their password before
they attempt to log into HITS.
3. Do not create duplicate accounts for the same person. You should assign multiple user roles to the
same record. Where a duplicate record is created, it should be immediately deleted.
4. It is the responsibility of the IAM Provider Contract Security (IAMPCS) administrator to manage all user
access for their organisation. This also includes removing the access from staff who no longer require
access to HITS.
HELP IT Application User Guide V 4.0 – Current
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