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MEMNET User Guide
Dishonour a Payment
You can reverse a payment by clicking the Dishonour button against the payment you
wish to Dishonour.
You will then be presented by a screen that will ask you to fill in:
 Dishonour Date
 Descriptive Reason (free Text).
The screens now allow you to make further selections as follows:
 Would you like to create a credit note and auto allocate it to the invoice(s) that
will become outstanding following the Dishonour. You would consider this if you
do not expect to get payment.
 If the Invoices relate to Subscriptions and you have indicated you would like a
Credit Note then you now have the option to reset the Subscribed Until dates.
On the following screen if you confirm that the Dishonour is to be processed it will:
 Create the Dishonour transaction against the original receipt
 Create any credit notes and allocate to the invoices if you asked it to do so
 Reset the Subscription dates on the Member Subscriptions if applicable and
selected by you.
Dishonour will result in the Payment not appearing on the list of Payments although you
will be able to review the history on the Member’s account.
Process a Refund Payment
You can partially or fully refund a payment by clicking the Refund button against the
payment you wish to process a Refund against.
You will then be presented by a screen that will ask you to fill in:
 Amount to Refund
 Refund Date
 Descriptive Reason (free Text)
The screens now allow you to make further selections as follows:
 Would you like to create a credit note and auto allocate it to the invoice(s) that
will become outstanding following the Refund. You would consider this if you do
not expect to get payment.
 If the Invoices relate to Subscriptions and you have indicated you would like a
Credit Note then you now have the option to reset the Subscribed Until dates.
On the following screen if you confirm that the Refund is to be processed it will:
 Create the Refund transaction against the original receipt
 Create any credit notes and allocate to the invoices if you asked it to do so
 Reset the Subscription dates on the Member Subscriptions if applicable and
selected by you.
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