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Chapter 9 – Information Flows
9.5. Other external agencies
Any company has to deal with many more external agencies than those mentioned in the case study.
ShoeShock, for example, will deal with all of the following:
Stationery suppliers
Telephone company
Utilities companies (water, gas, electricity)
Local Council
Accountant
Auditor
Recruitment agency
Inland Revenue
Insurers
Advertising agencies
Bank
VAT office
Training organisations
All these agencies are suppliers of goods and services or, in the case of the Inland Revenue, recipients of
tax owed by both the company and its employees. Communication may be by phone, fax, e-mail or
regular mail.
Discussion: For selected items in the list given above, decide what type of communication is most
efficient. What information passes backwards and forwards between the entities? What
form does this information take? What documents are used?
9.6.
1.
Exercises
For the case study provided by the Examination Board, or for an organisation you have studied:
(i)
Draw a relationship chart showing the main departments in the scenario;
(ii) Name three external agencies that the company deals with;
(6 marks)
(3 marks)
(iii) Describe the relationship between the company and each of the external organisations (6 marks)
(iv) Draw a diagram showing information flows between the main departments, and between those
departments and external agencies.
(5 marks)
95