Download eExcept™ Exception Handling

eExcept – ARUP Connect™
General Information
Tabs at the top of the grid show the total number of Open exceptions and the total
number of Completed exceptions. You can click on either tab to see the list of open
or completed exceptions. Exceptions will display in these tabs for 90 days.
Open Tab
Click the Open tab to view a list of exceptions that have not yet been resolved. Select
from this list to review information and respond as needed on individual exceptions.
As long as an exception remains in this list, it is not considered completed.
Exceptions listed on this tab will have one of the following statuses:
•
New. New Excepts from ARUP. Bold text indicates items that you have not yet
viewed. Plain text indicates items you have viewed but have not yet entered a
response to.
•
Responded. Excepts to which you have responded and are awaiting a reply
from ARUP.
•
ARUP Replied. Excepts that have a reply from ARUP. You should review the
reply and respond further, if needed. Note that an exception can have multiple
messages between you and ARUP before it is resolved.
Completed Tab
Click the Completed tab to view resolved exceptions. These records have the status of
Complete and require no further action.
Note that even though you send a suggested resolution to ARUP, an exception will not
have the status of Complete until ARUP has reviewed the exception and has assigned
the final resolution.
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