Download DeskNow - User Manual

Transcript
How do I... ?
How do I create a mail address for a group of
users?
There are at least 2 alternative ways to accomplish this:
Shared mail folder
1. login as admin
2. create a mail folder
3. share the mail folder with the users that should have access to the incoming
messages (see sharing mail folders)
4. in Administration/Mail aliases , create an alias like this: alias=sales
target=admin . This will ensure that any mail sent to [email protected] is
delivered to admin
5. in Mail/Filters, create a filter like: 'If From contains @ then move the message
to mail folder ...' and pick the shared mail folder
6. whenever an email sent to [email protected] is received, it will be stored in
the shared folder. In the folder properties you can choose if you want the
'read' flag to be in common, or if every user should have its own read flag
Mailing list
1. login as admin
2. in Administration/Mailing lists, create a mailing list 'sales' . Configure it so
that the permission to send to this list is 'Public'
3. add the addresses of the user that should have the incoming messages to the
list (NB to the list, not to the users that have permission to send to the list!)
4. whenever an email sent to [email protected] is received, a copy will be
delivered to every user in the list. Every user will have its own copy
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