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User’s Manual
Manage > Banamex Own Accounts > Cards >
Page 3
» Theft or Loss Report
In this page you can report your Credit or Debit Card for theft or loss.
To make a report:
• Card: Select the card you want to report:
Note: If you want to report more than one card, click on the link Report more than one. A window, in
which you can select the account to report, will be displayed. Click "Continue"; otherwise, click
"Cancel".
o Select the kind of report you want to make:
Report theft
Report loss
o By clicking on "Continue", you will be taken to the Report Confirmation screen.