Download Terminal User Guide

contact phone numbers for HICAPS/EFTPOS
table of contents
HICAPS Help Desk 1300 650 852
1HICAPS/EFTPOS
4
Merchant No.
1.1 1.2 1.3 4
4
6
Manual Merchant No.
2 HICAPS
your merchant details
For Authorisations:
• Credit Card (Credit) Account
This is an Australia-wide number 13 25 15
• Debit Card (Cheque) or (Savings) Account
This is an Australia-wide number 1300 650 852
lost or stolen cards
Please call the above authorisation line appropriate for the card type used
(credit or debit). Call 13 25 15 and select extension 500 when calling about lost
or stolen credit cards.
terminal number
Attach your first log on receipt here!
HICAPS help desk
glossary
diagram of HICAPS terminal
7
2.1 2.1.1 2.1.2 2.2 2.2.1 2.2.2 2.3 2.3.1 2.3.2 2.4 2.5 2.6 2.7 2.8 terminal provider setup
7
adding a new provider
7
changing and deleting providers11
processing a HICAPS claim12
processing a HICAPS claim transaction (HICAPS terminal)12
processing a HICAPS claim transaction (practice management system)15
cancelling a HICAPS claim16
cancelling a HICAPS claim (HICAPS terminal)16
cancelling a HICAPS claim (practice management system)18
manual daily transaction summary (HICAPS totals)18
settlement transaction report (HICAPS forced settlement)19
ordering terminal rolls
20
performing terminal sign on/logon
21
customising a HICAPS receipt (optional)
22
3
EFTPOS
23
3.1 3.1.1 3.1.2 3.1.3 3.2 3.2.1 3.2.2 3.3 3.3.1 3.3.2 3.3.3 3.3.4 processing an EFTPOS transaction
processing an EFTPOS transaction following a successful claim transaction
processing an EFTPOS transaction
processing an EFTPOS transaction (practice management system)
refunding an EFTPOS transaction
refunding an EFTPOS transaction
refund an EFTPOS transaction (practice management system)
EFTPOS settlement
manual EFTPOS settlement automatic terminal settlement merchant password
host forced settlement 23
23
25
28
28
28
31
32
32
34
36
36
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