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Appendixes Appendix A: Stakeholders Appendix A: Competitors Appendix B: Time Schedule with milestones Appendix C: Mobile platform Appendix C: Administration platform Appendix C: User portal Appendix D: Risks Appendix E: First version Appendix E: High level system architecture Appendix F: Table code and restrictions Appendix G: Early flow design of the J2ME application Appendix H: initial class diagram of the J2ME application Appendix H: Final class diagrams Appendix I: The first prototype Appendix I: The second prototype Appendix J: User portal design/description Appendix K: Cognitive Walkthrough test Appendix K: The test subjects Appendix K: The failure document Appendix L: State diagram of the GUI Appendix M: The acceptance test Appendix N: Functionality test, the administration platform Figure Index Figure 1. The SWOT analysis of our service Figure 2. The different phases that is available in the OUP methodology Figure 3. Initial state Diagram of the mobile platform Figure 4. The structure of the administration platform Figure 5. Database prototype: tables and relationships Figure 6. The three different screens of the wap page for the user portal Figure 7. Actions created Figure 8. Context aware soft keys: from left to right, zoom out, show information Figure 9. Pointer in overview Figure 10. Simplified state diagram of the final design Figure 11. Font sizes and colours Figure 12. The login page of the administration platform Figure 13. Administration page to create a new user Figure 14. Client page to add a new shop Figure 15. Client page to add comments Figure 16. The first screen of the user portal with the demo emulator Figure 17. The download application screen Figure 18. The help screen and the requirements of the mobile phone Figure 19. The logo in the top-left corner and the menu with text grouping Figure 20. Showing the color for visited and unvisited links 5 11 20 22 23 24 26 31 32 33 33 34 35 36 37 40 40 41 41 42 Table Index Table 1. Five competitive forces 6