Download 1 Installing Softconsole

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connection to exchange call control information with the Avaya server, enabling
Softconsole to handle calls.
Softconsole supports the following two IP configurations:
■
Road Warrior Configuration (Voice over IP)
The Road Warrior configuration consists of a personal computer that is
connected to the server over an IP network. In the Road Warrior
configuration, both the call signaling and the voice communications are
carried over the single network connection between the computer and the
server. Softconsole handles the call signaling, and Avaya iClarity IP Audio
(an H.323 V2-compliant audio application) handles the voice
communications. The user places and handles calls via the Softconsole
interface on the computer and uses a headset connected to the computer
(or the computer’s microphone and speakers) to speak and listen.
Avaya iClarity IP Audio runs in the background and starts automatically
when you start Softconsole.
■
Telecommuter Configuration
The Telecommuter configuration consists of a computer and a telephone
with separate connections to the server. The computer is connected to the
server over an IP network to provide the call signaling path. A standard
telephone is connected to the server over the public-switched telephone
network (PSTN) to provide a high-quality voice path. The user places and
handles calls via the Softconsole interface on the computer and uses the
telephone handset to speak and listen.
If you receive an incoming call on your separate telephone line while you
are active on a call with Softconsole, that caller will hear either ringing (if
you have call waiting on that line) or a busy signal. If you have call waiting,
you can answer the incoming calls as you would answer any other call
waiting call.
For the Telecommuter configuration, you must have a separate telephone
line available at your location. In this configuration, you only use Avaya
iClarity IP Audio to log into the server.
See Appendix B for examples of the Road Warrior configuration and
Telecommuter configuration.
For DCP configurations, additional hardware is required to connect the computer
on which the Softconsole application resides, the telephone, and the Avaya
server. Specific physical requirements for DCP configurations are described in
Chapter 1.
Softconsole can also operate in a variety of system environments, including
Distributed Communications Systems (DCS) and Centralized Attendant Service
(CAS) environments. In most cases, any impact that these environments may
have on Softconsole features or functionality is minimal. For a list of affected
features and procedures, see Appendix A.
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Issue 2 February 2003