Download ITIL KB Documentation
Transcript
The linked set from the Document record in the Approval record will include a hyperlink to the document using the “view only source field display” for the attachment field. The reviewer can click the link to launch the document – allowing the reviewer to mark up the document which can then be uploaded to the approval record (reviewers will not be able to upload the document to the source record). Other Approval Records Each Approval record stores the parent record ID, the Approval Team, and the user who submitted the approval. The timestamp of the approval is also captured and displayed. 51