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Download Cloud CX133 User`s guide
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Ver 1.20.2 Troubleshooting Scan to Hightail™ Error and Warning Messages related to Authentication Message Condition Please Enter Email This message is displayed when the ‘Login’ button is pressed without entering the ‘Email’ ONLY. Please Enter Password. This message is displayed when the ‘Login’ button pressed without entering the ‘Password’ ONLY. This message is displayed when the ‘Login’ button pressed without entering the ‘Email’ and ‘Password’. Please Enter Email and Password. Authentication Failed: Incorrect Email or Password. This message is displayed when an incorrect Email or Password is entered in the Login Screen. Authentication Failed: Invalid Email Format. This message is displayed When ‘Login’ button pressed and invalid Email address is entered. Authentication Failed: You do not privileges This message is displayed When ‘Login’ button pressed and your account do not have privileges to access Hightail account Invalid Password, must be at least 5 Characters This message is displayed When ‘Login’ button pressed Password entered has less than 5 characters. Cannot Connect to Hightail Service. Authentication Failed: Account Locked Authentication Failed. This message is displayed when the Scan to Hightail ™ application cannot connect to the Hightail ™ service in order to validate the user credentials. This message is displayed When ‘Login’ button pressed and User’s account is locked. Login from PC browser to re-enable account. This message is displayed for any other error not defined in this table. Ricoh Americas Corporation Page 117
