Download AT&T Call Management System User`s guide

G-8 CMS and System 25 Terms
Status LED
The green light on a voice terminal that shows the
status of a call appearance or a feature button by
the state of the light (on, off, flashing, winking, or
broken flutter).
System Access
Buttons
System 25 users can place and receive internal and
external calls using System Access buttons. All
ACD calls appear on agent System Access
buttons.
System
Administrator
A person responsible for specifying and
administering features and services for System 25.
System 25
An advanced digital switching system which
integrates voice and data communications.
Tape Save
A System 25 administration procedure used to
create a backup tape of System 25 translations.
This tape can later be used to restore System 25
after a problem that resulted in a loss of
translations.
Transfer-intoQueue
A CMS feature that allows an agent to transfer a
call into another line group’s queue of waiting
calls. The call will be treated as a new incoming
ACD call to that line group.
Transfer Return
Threshold
A limit on the number of times an ACD call rings
at an agent station before returning to CMS. A
call not answered within the Transfer Return
Threshold is recorded as being refused by the
agent. The CMS Supervisor can select from one to
nine rings as the Transfer Return Threshold.
Translations
System 25 specific information assigned to a voice
terminal or to the system and customized for the
user. Examples are port numbers, Personal Dial
Codes (PDCs), and features assigned to voice
terminal buttons.
Trunk
A phone line between the central office and
System 25.
Voice
Announcement
Unit (VAU)
The machine used to provide a delay
announcement to callers. CMS can support up to
four VAUs.