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User Manual
7.
8.
Click Reset button to reset the entries.
Click Cancel button to cancel the process
Service Desk – Action Taken
The technician updates the call by describing the action taken for the problem. The
technician can also choose the pre-defined Action taken from the Action taken master. By
default the application comes with a set of default call Action Taken
Operation
To add a new Action Taken perform the following task
1.
2.
3.
4.
Click New
Enter the description of the Action taken
Click Save button to save the record created
Click Reset button to reset the entries.
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