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4.1 Taking the Plunge .................................................................................................. 29
4.1.1 Application No.1: Greeting .................................................................................. 29
4.1.2 Saving the Finished Application .......................................................................... 32
4.1.3 Proof of the Pudding: Simulating Your Call Flow ................................................ 32
4.1.4 Recording Your Message.................................................................................... 34
4.1.5 Using Text-To-Speech ........................................................................................ 35
Chapter 5: Choice and Consequence........................................................................................ 37
5.1 Conditions and Loops ............................................................................................ 37
5.1.1 Application No. 2: Automatic Call Transfer ......................................................... 37
5.1.2 Application No. 3: Doing The Same Thing Differently ........................................ 41
5.1.3 GetKeys versus GetDTMF .................................................................................. 42
Unit IV – Advanced Call Flow Design ........................................................................................ 50
Chapter 6: Subflow: Keeping Complex Things Simple ........................................................... 51
6.1. What is a Subflow? ............................................................................................... 51
6.1.1 Application No. 4-Automatic Transfer with Voice Mail ........................................ 51
6.1.2 Saving and Naming Subflows ............................................................................. 53
6.1.3 Building a Library of Subflows............................................................................. 54
Chapter 7: Variables and Expressions...................................................................................... 56
7.1 Variable Table Pane............................................................................................... 56
7.1.1 Adding Variables to The Variable Table ............................................................. 56
7.1.2 Assigning a Variable ........................................................................................... 57
7.1.3 Using the Expression Builder .............................................................................. 57
7.1.4 Local and Global Variables ................................................................................. 60
7.1.5 Application No. 5-Another Variant of AutoTransfer............................................. 60
Chapter 8: Working with Databases .......................................................................................... 65
8.1 What is a Database?.............................................................................................. 65
8.2 Creating a Database .............................................................................................. 66
8.3 Harnessing the Power of a Database .................................................................... 68
Chapter 9: Working with Fax, E-mail and SMS......................................................................... 71
9.1 Sending Faxes ....................................................................................................... 71
9.2 Application No: Fax on Demand ............................................................................ 72
9.3 Receiving a Fax ..................................................................................................... 74
9.4 Working with E-Mail ............................................................................................... 75
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