Download Interaction Client .NET Edition Agent User Guide

Starting and Exiting Interaction Client .NET Edition
Log out of Interaction Client .NET Edition
You can log out of the Interaction Client .NET
Edition and keep the application open by clicking
Logout from the File menu. This enables you to
access directories when you are offline. This is
especially useful for remote users.
Exit Interaction Client .NET Edition
To exit Interaction Client .NET Edition, open the
File menu and choose Exit. Clicking the X
(which typically exits an application) in the
upper-right corner of Interaction Client .NET
edition only hides it.
Automatically reconnect to Interaction Client
.NET Edition
If Interaction Client .NET Edition loses the connection
to the server, it automatically attempts to reestablish the connection every 20 to 90 seconds. The
range in seconds allows random reconnection which
prevents all clients reconnecting at the same time
and eases the load on the IC server. Users may also
choose to login manually.
Note: When you exit Interaction Client .NET
Edition and log out, your non-ACD (Automatic
Call Distribution) calls ring on your telephone if
the station associated with the telephone is set
up as your default workstation in Interaction
Administrator. Otherwise, the system
announces to callers that you are not available.
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