Download Interaction Client .NET Edition Agent User Guide

Transcript
Working with Status Options and Features
Working with Status Options and
Features
Set your status
1. In the Interaction Client .NET Edition
window, click the arrow at the end of the My
Status box.
Or in the notification area of your taskbar
(located at the bottom right side of your
main window), right-click your Interaction
Client status icon.
Or in the Company Directory, right-click your
name and choose Change User’s Status.
Set another user's status
If your IC administrator has granted you the right,
you may also set another user's status in the
Company Directory or other directory page.
1. Right-click the user’s name in the Company
Directory or other directory page.
2. Select Change User’s Status from the menu that
appears. The Set Status window appears.
3. Select a status from the drop-down list and enter
other status information that is applicable.
4. Click OK.
2. Choose a status from the menu and, if
applicable, click the OK button.
View another person’s status
Right-click a person's name in the Company
directory. Interaction Client .NET Edition lists
the person’s availability on the menu that
appears.
28
‹ Interaction Client .NET Edition Call Center Agent User Guide