Download Interaction Client .NET Edition Agent User Guide
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Working with Status Options and Features Working with Status Options and Features Set your status 1. In the Interaction Client .NET Edition window, click the arrow at the end of the My Status box. Or in the notification area of your taskbar (located at the bottom right side of your main window), right-click your Interaction Client status icon. Or in the Company Directory, right-click your name and choose Change User’s Status. Set another user's status If your IC administrator has granted you the right, you may also set another user's status in the Company Directory or other directory page. 1. Right-click the user’s name in the Company Directory or other directory page. 2. Select Change User’s Status from the menu that appears. The Set Status window appears. 3. Select a status from the drop-down list and enter other status information that is applicable. 4. Click OK. 2. Choose a status from the menu and, if applicable, click the OK button. View another person’s status Right-click a person's name in the Company directory. Interaction Client .NET Edition lists the person’s availability on the menu that appears. 28 Interaction Client .NET Edition Call Center Agent User Guide