Download Interaction Client .NET Edition Agent User Guide

Working with Email
Working with Email
You can access email (Figure 14) from your My
Interactions queue, or any other queue you
are monitoring in the Interaction Client .NET
Edition window.
While email access is a standard feature in
Interaction Client .NET Edition, you must be
licensed to use it, and you must be assigned to
a workgroup set up to manage emails. See your
administrator if you have any questions
regarding the email feature and whether or not
you have access to use it.
You can also respond to and transfer an email
message. You can send a response with or
without attachments, URLs, and files to your
response.
Figure 14. Email dialog box.
Note: If your original email contains an
attachment, it will automatically remain
attached to the email when you transfer it. You
cannot delete original email attachments.
52
‹ Interaction Client .NET Edition Call Center Agent User Guide