Download Interaction Client .NET Edition Agent User Guide
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Working with Speed Dial Pages Working with Speed Dial Pages Speed dial pages provide a quick way for users to dial frequently called contacts. The entries within a speed dial page show the directory contact associated with it, along with an icon that shows the number the system will dial if you double-click the entry. Speed dial entries appear inside the speed dial page. Figure 23 shows an example of a typical speed dial page. When you right-click a speed dial entry, a menu appears, offering you options such as dialing, emailing, camping, viewing properties, and changing status; similar to the menu shown if you right-click a directory contact on a directory page. When a user creates a speed dial page, he or she determines whether or not the page is private or public. Private speed dial pages are visible only to the user that creates the page, and public speed dial pages are visible to other Interaction Client .NET Edition users. Figure 23. Speed dial entry. 78 Interaction Client .NET Edition Call Center Agent User Guide