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Working with Speed Dial Pages
Working with Speed Dial Pages
Speed dial pages provide a quick way for users
to dial frequently called contacts. The entries
within a speed dial page show the directory
contact associated with it, along with an icon
that shows the number the system will dial if
you double-click the entry.
Speed dial entries appear inside the speed dial page.
Figure 23 shows an example of a typical speed dial
page.
When you right-click a speed dial entry, a menu
appears, offering you options such as dialing,
emailing, camping, viewing properties, and
changing status; similar to the menu shown if
you right-click a directory contact on a directory
page.
When a user creates a speed dial page, he or
she determines whether or not the page is
private or public. Private speed dial pages are
visible only to the user that creates the page,
and public speed dial pages are visible to other
Interaction Client .NET Edition users.
Figure 23. Speed dial entry.
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