Download ShoreTel 210 Specifications

Call Detail Record Reports
Field
Presence/
Frequency
Description
Inbound User
Calls
Once for each
period reported.
Quantity of calls, along with total duration and
average duration of these calls, is included.
A call is categorized as an inbound user call if
the user's Connect record has PartyType = 1
(station), and the user was not the originator of
the call (ConnectReason in the Connect table
not equal to 19—originate).
Internal calls (with CallType = 1 in the Call
table) will only be reported if the option is
taken when running the report to include
internal calls).
Since a call is reported during the period in
which it starts (as identified by the StartTime in
the Call table record for the call), but may end
during another interval, the duration can be
longer than the 30- or 60-minute interval
period. The total duration is reported during
the interval in which the call begins.
Duration reports the time of the user's
involvement in the call. It's reported by
summing the TalkTime, RingTime, and
HoldTime fields in the Connect record
representing involvement in the call.
Total Duration during any period is the sum of
the duration for the individual calls being
reported upon. Average duration is found by
dividing this total by the number of calls during
the period.
ShoreTel 7.5 Administration Guide
C – 31