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Download User`s Guide - C2 Software
Transcript
Welcome to Microsoft Social Listening ....................................................................................................... 1 In this guide ........................................................................................................................................................... 1 Supported browsers and devices .................................................................................................................. 2 Get started with Social Listening ................................................................................................................... 3 Prepare your organization............................................................................................................................ 3 Create users and assign licenses ................................................................................................................ 3 Set solution defaults ....................................................................................................................................... 4 Set up the first search topic ......................................................................................................................... 4 Customize the user interface........................................................................................................................... 5 Edit your user preferences............................................................................................................................ 5 Reset your user preferences to default ................................................................................................... 6 Configure common settings ............................................................................................................................ 6 Common settings for administrators ....................................................................................................... 6 About basic configuration ............................................................................................................................ 6 Edit solution name .......................................................................................................................................... 7 Edit the default date and time format ..................................................................................................... 7 Edit the default screen language ............................................................................................................... 7 Edit search languages .................................................................................................................................... 8 About search topic defaults ......................................................................................................................... 8 Manage post quota ............................................................................................................................................ 9 Warning notifications on quota manager ............................................................................................ 10 Impact of exceeding limits ......................................................................................................................... 11 Understand estimations .............................................................................................................................. 11 Manage users ...................................................................................................................................................... 12 Understand user roles .................................................................................................................................. 12 Assign a role to a new user ........................................................................................................................ 12 Change a role for a user .............................................................................................................................. 13 Invite users ....................................................................................................................................................... 13 Remove a user license for Social Listening .......................................................................................... 13 Send email to users....................................................................................................................................... 14 Set up searches to listen to social media conversations .................................................................... 15 Available sources for search topics ......................................................................................................... 15 Create a search topic .................................................................................................................................... 16 Add keywords ................................................................................................................................................. 16 Include terms ................................................................................................................................................... 17
